Vice President, American Airlines, in Charge of the Miami Hub
Coral Gables resident Juan Carlos Liscano joined American Airlines in 1994 as an operations agent at American Eagle in Miami. Since then he has served American in leadership positions at various locations throughout their network, including in the Bahamas, Los Angeles, Indianapolis and Atlanta. His last position before returning to Miami was Managing Director for Latin America, overseeing 3,300 employees at 50 airports in 17 countries, from the American hub in Dallas. American itself is celebrating the 30th anniversary of making Miami a hub, taking it from 300 employees and 19 flights a day to 13,500 employees and 350 flights a day.
This month, Liscano celebrates the first anniversary of his return to Miami as Vice President for the hub. He is now responsible for nearly 13,500 employees across all departments. In the second quarter of this year, he won American’s coveted Customer Cup, a competition between AA’s top 11 cities for improvement in customer ratings, on-time performance and baggage handling.
What He Says
“I live here in Coral Gables and plan to for some time,” says Liscano. “It’s a phenomenal city, and with a short 10-minute commute for me. This is perfect since I need to be there [at MIA] at many odd hours. I have to be available 24/7, literally.” In terms of goals, says Liscano, it is “to see Miami and Coral Gables continue to grow. What is good for Miami and Coral Gables is good for American. That relationship is very important… It is extremely critical for [the Gables’] global status. With 150 international companies based in Coral Gables, our ability to provide 350 flights a day to 170 different locations provides accessibility for business, especially throughout Latin America…”